Claire is a virtual travel assistant built on Artificial Intelligence. In order to deliver a smoother and consistent experience, I was tasked with the design of a conversational UI in order for travelers to chat and get flight recommendations from Claire, as well as book and manage their itineraries. In the end I got to redesign the entire corporate identity as well as develop the design language across different products from Admin Dashboards, Chat Interfaces and Booking Apps.
The main task was to develop a consistent and modern design language to bring together all the products and services.
The most exciting part was to design a Conversational UI, where users can interact with Claire in a more natural conversation-based way. The main difficulty was to integrate other services like slack, facebook messenger and SMS.
Instead of using a traditional dashboard, we decided to create a Conversational UI based travel hub, where travelers can access their profile, settings and itineraries.
For Admins a more traditional interface was needed, that is powerful enough to handle different use cases, but is modern and easy to use.
The newest feature was to include a booking UI for Hotels that is easy to use, fast and familiar.