Claire is a virtual travel assistant built on Artificial Intelligence. In order to deliver a smooth and consistent user experience, I was tasked with the design of a Conversational UI allowing travelers to chat with Claire, get flight recommendations, and even book and manage their itineraries. I also redesigned the entire corporate identity of the business, and developed a consistent design language across different products, including Admin Dashboards, Chat Interfaces, and Booking Apps.
I developed a consistent and modern design language, bringing together all the products and services offered by the company to create a seamless user interface that was both functional and attractive.
To me, the most exciting part of this project was to design a Conversational UI, allowing users to interact with Claire in a natural, conversation-based way. While designing Claire was the first step in the process, the most difficult part of the project was integrating the Conversational UI with other interfaces like slack, Facebook messenger and SMS.
Instead of using a traditional dashboard to manage itineraries, I designed a personalized travel hub, where travelers can access their profile, settings and itineraries.
Admins required a more traditional platform, so I created a powerful interface that could handle different user cases, but still featured a modern and easy to use design.
The newest feature we included was a booking UI for Hotels that is efficient, fast and familiar. This allows users a more seamless experience, and they can manage their entire trip from one interface.